Refund Policy

Overview

I aim to provide exceptional value through my coaching services. However, I understand that circumstances can change and sometimes services may not meet your expectations.

Coaching Sessions

Individual Sessions

• Focus Sessions and one-off consultations must be cancelled at least 24 hours before the scheduled time for a full refund
• Sessions cancelled with less than 24 hours notice will not be refunded
• No-shows are not eligible for refunds

Monthly Packages

First Month

• If you’re unsatisfied with your first coaching session in any monthly package, you can request a refund within 48 hours of that session
• The refund will be prorated, minus the cost of any sessions already delivered
• Processing time is typically 5-7 business days

Ongoing Months

• Monthly packages are billed in advance
• Cancellations must be made at least 7 days before your next billing cycle
• No partial refunds are provided for unused sessions within a month

Special Circumstances

I understand that emergencies and unexpected situations can arise. In these cases, please contact me directly to discuss your situation. I will work with you to find a fair solution.

How to Request a Refund

1. Email me at [your email] with the subject line “Refund Request”
2. Include your name and the service you’d like refunded
3. Briefly explain your reason for requesting a refund
4. You’ll receive a response within 2 business days

Payment Protection

All payments are processed securely through [payment processor]. Your payment details are never stored on my website.

Questions?

If you have any questions about the refund policy, please contact me at [your email]. I’m happy to clarify any points before you make a booking.